Returns & Exchanges

Your Crystal Journey Matters

At Lily's Alcove, I ensure every crystal's energy and quality meets the highest standards. If you're not completely aligned with your crystal, I'm here to help.

Returns

Timeframe: 30-day return window from delivery date. After 30 days, refunds or exchanges aren't possible. Order cancellations accepted within 1 hour.

Condition Returns must be:

  • Unused and unaltered
  • In original condition
  • In original packaging
  • Not used in rituals or cleansing

Process Email info@lilys-alcove.com with:

  • Order number
  • Return reason I'll provide return shipping instructions. Note: Return shipping costs aren't covered.

Refunds

Inspection You'll receive email confirmation when I receive your return and after energy inspection is complete.

Processing Approved refunds process to original payment method within 7-10 business days.

Late or Missing Refunds If refund hasn't arrived:

  1. Check bank account
  2. Contact card issuer
  3. Check with bank
  4. Contact info@lilys-alcove.com if still unresolved

Exchanges

Damaged or Misaligned Energy Exchanges offered for damaged crystals or significant energy misalignment. Email info@lilys-alcove.com for assistance.

Gifts Gift purchases shipped directly receive store credit upon return. Gift certificate issued after return received.

For questions about your crystal's journey home, email info@lilys-alcove.com. I'm here to ensure your crystal experience is harmonious. 💎✨

My customers tell it better than I do!

Excellent

4.7

/ 5

based on 1 067 reviews

The Energy Healer's Essential

"After 20 years as a spiritual healer, I've never encountered crystals with such pure energy. The vibrations are extraordinary - my healing circle always asks where I source my stones" "After 20 years as a spiritual healer, I've never encountered crystals with such pure energy. The vibrations are extraordinary -... "After 20 years as a spiritual healer, I've never encountered crystals with such pure energy. The vibrations are extraordinary - my healing circle always asks where I source my stones"

Marina L., Reiki Master

From Skeptic to Believer

"I was hesitant about crystal healing, but the energy from these stones is undeniable. They've transformed my daily meditation practice from challenging to joyful." "I was hesitant about crystal healing, but the energy from these stones is undeniable. They've transformed my daily meditation practice... "I was hesitant about crystal healing, but the energy from these stones is undeniable. They've transformed my daily meditation practice from challenging to joyful."

Cathrine

Perfect for Spiritual Teaching

"We've incorporated Lily's crystals into our advanced chakra workshops. Students consistently note how the pure energy helps them develop deeper connections." "We've incorporated Lily's crystals into our advanced chakra workshops. Students consistently note how the pure energy helps them develop deeper... "We've incorporated Lily's crystals into our advanced chakra workshops. Students consistently note how the pure energy helps them develop deeper connections."

Cathrine J.

These are just perfect

"In a busy wellness center that serves 100+ clients weekly, these crystals have maintained their energy for years. Best investment we've made in our practice." "In a busy wellness center that serves 100+ clients weekly, these crystals have maintained their energy for years. Best investment... "In a busy wellness center that serves 100+ clients weekly, these crystals have maintained their energy for years. Best investment we've made in our practice."

James R.

Found My Perfect Crystal Companion

"I wandered into Lily's Alcove feeling a bit lost after a difficult divorce. Lily spent nearly an hour helping me choose a rose quartz that just felt right. Six months later, I still hold it during my morning coffee. Thank you for the care you took with me." "I wandered into Lily's Alcove feeling a bit lost after a difficult divorce. Lily spent nearly an hour helping me... "I wandered into Lily's Alcove feeling a bit lost after a difficult divorce. Lily spent nearly an hour helping me choose a rose quartz that just felt right. Six months later, I still hold it during my morning coffee. Thank you for the care you took with me."

Beth B.

I love it! 😍

"Needed a gift for my daughter's 16th birthday. Lily helped me pick out a beautiful amethyst bracelet and explained all about its properties. My daughter hasn't taken it off since! The personal touch made all the difference." "Needed a gift for my daughter's 16th birthday. Lily helped me pick out a beautiful amethyst bracelet and explained all... "Needed a gift for my daughter's 16th birthday. Lily helped me pick out a beautiful amethyst bracelet and explained all about its properties. My daughter hasn't taken it off since! The personal touch made all the difference."

Mike D.

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Customer Care

Each crystal comes with a detailed care guide for maintaining its energy and physical beauty.

30-Day Energy Guarantee

If you don't feel connected to your crystal, I'll help you find one that resonates better with your energy.

Free US Shipping over $79

Enjoy free standard shipping on all orders above $79, no matter where you are in the country.