FAQ

Welcome to My FAQ Page

At John's Knives, I understand that you might have a few questions, and I'm here to help. Below, you'll find answers to some of the most common questions I receive. If you don't find what you're looking for, feel free to reach out to me directly!

1. How long will it take to receive my order? Each knife is carefully inspected and packed with care. Please allow 1-3 business days for processing. Once your order has been shipped, delivery typically takes 5-10 business days depending on your location.

2. Do you offer free shipping? Yes, I'm happy to offer free shipping on all orders. It's my way of thanking you for choosing John's Knives and supporting my brand.

3. Can I track my order? Absolutely! As soon as your knife is on its way, you'll receive a confirmation email with a tracking number. This will allow you to follow your order's journey to your door.

4. What is your return policy? Your satisfaction is my top priority. If for any reason you're not completely happy with your purchase, you can return your knife within 30 days of receiving it. The knife must be unused and in its original packaging. Please visit my Refund Policy page for more details, or contact me at support@johnsknives.com to start the return process.

5. Do you ship internationally? Yes, I do! I'm thrilled to offer free worldwide shipping.

6. How should I care for my knife? To keep your knife in its best condition:

  • Cleaning: Always clean and dry your knife after each use. Never put it in the dishwasher.
  • Storage: Store your knife in a dry place, preferably in its original sheath or box.
  • Maintenance: Keep the blade sharp and clean. Consider periodic professional sharpening. If you have specific questions about maintaining your knife, feel free to send me a message.

7. Can I customize a knife? I love helping customers create something truly special. If you're interested in customization, please contact me at support@johnsknives.com, and we can discuss the possibilities for handle materials, blade finishes, and engravings.

8. What payment methods do you accept? I accept all major credit cards, including Visa, MasterCard, Amex, and Discover. You can also pay securely using PayPal, Apple Pay, Google Pay, and Shop Pay.

9. Can I cancel or change my order? If you need to cancel or make changes to your order, please contact me as soon as possible at support@johnsknives.com. If your knife has not yet been processed, I'll do my best to accommodate your request. Once an order has been processed or shipped, cancellations or changes may not be possible.

10. How do I contact you? I'm always here to help with any questions or concerns. You can reach me by email at support@johnsknives.com.

Still Have Questions? If you didn't find the answer you were looking for, don't hesitate to reach out. I'm here to make your experience with John's Knives as smooth and enjoyable as possible!

My customers tell it better than I do!

Excellent

4.7

/ 5

based on 1 067 reviews

The Energy Healer's Essential

"After 20 years as a spiritual healer, I've never encountered crystals with such pure energy. The vibrations are extraordinary - my healing circle always asks where I source my stones" "After 20 years as a spiritual healer, I've never encountered crystals with such pure energy. The vibrations are extraordinary -... "After 20 years as a spiritual healer, I've never encountered crystals with such pure energy. The vibrations are extraordinary - my healing circle always asks where I source my stones"

Marina L., Reiki Master

From Skeptic to Believer

"I was hesitant about crystal healing, but the energy from these stones is undeniable. They've transformed my daily meditation practice from challenging to joyful." "I was hesitant about crystal healing, but the energy from these stones is undeniable. They've transformed my daily meditation practice... "I was hesitant about crystal healing, but the energy from these stones is undeniable. They've transformed my daily meditation practice from challenging to joyful."

Cathrine

Perfect for Spiritual Teaching

"We've incorporated Lily's crystals into our advanced chakra workshops. Students consistently note how the pure energy helps them develop deeper connections." "We've incorporated Lily's crystals into our advanced chakra workshops. Students consistently note how the pure energy helps them develop deeper... "We've incorporated Lily's crystals into our advanced chakra workshops. Students consistently note how the pure energy helps them develop deeper connections."

Cathrine J.

These are just perfect

"In a busy wellness center that serves 100+ clients weekly, these crystals have maintained their energy for years. Best investment we've made in our practice." "In a busy wellness center that serves 100+ clients weekly, these crystals have maintained their energy for years. Best investment... "In a busy wellness center that serves 100+ clients weekly, these crystals have maintained their energy for years. Best investment we've made in our practice."

James R.

Found My Perfect Crystal Companion

"I wandered into Lily's Alcove feeling a bit lost after a difficult divorce. Lily spent nearly an hour helping me choose a rose quartz that just felt right. Six months later, I still hold it during my morning coffee. Thank you for the care you took with me." "I wandered into Lily's Alcove feeling a bit lost after a difficult divorce. Lily spent nearly an hour helping me... "I wandered into Lily's Alcove feeling a bit lost after a difficult divorce. Lily spent nearly an hour helping me choose a rose quartz that just felt right. Six months later, I still hold it during my morning coffee. Thank you for the care you took with me."

Beth B.

I love it! 😍

"Needed a gift for my daughter's 16th birthday. Lily helped me pick out a beautiful amethyst bracelet and explained all about its properties. My daughter hasn't taken it off since! The personal touch made all the difference." "Needed a gift for my daughter's 16th birthday. Lily helped me pick out a beautiful amethyst bracelet and explained all... "Needed a gift for my daughter's 16th birthday. Lily helped me pick out a beautiful amethyst bracelet and explained all about its properties. My daughter hasn't taken it off since! The personal touch made all the difference."

Mike D.

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Customer Care

Each crystal comes with a detailed care guide for maintaining its energy and physical beauty.

30-Day Energy Guarantee

If you don't feel connected to your crystal, I'll help you find one that resonates better with your energy.

Free US Shipping over $79

Enjoy free standard shipping on all orders above $79, no matter where you are in the country.